COMPANY TERMS AND USE

These Terms of Use constitute an electronic agreement between you (hereinafter the “User” or “You”) and Griffex,Limited (Company Registration number 11497340) of Hersham Place Technology Park, Molesey Road, Walton-on-Thames, Surrey KT12 4RZ (hereinafter “Company” or “We”) that applies to the User's use of this website, any and all services, products and content provided by Company.

As used herein, “Company” refers to the company, including but not limited to, its owners, directors, investors, officers, employees, agents or other related parties, unless otherwise provided herein.

These Terms of Use contain important provisions, which the User must consider carefully when choosing whether to visit the Site and use the services, products and content of Company. Please read these Terms of Use carefully before agreeing to them.

The User is solely responsible for understanding and complying with any and all laws, rules and regulations of his/her specific jurisdiction that may be applicable to the User in connection with the use of any and all services, products and content of Company.

These Terms of Use incorporate Company’s Privacy Policy as well as any other policies, guidelines and or any other operating rules published on the Site by reference, so by accepting these Terms of Use, the User agrees with and accepts all the policies and rules published on the Site

The Company reserves the right to change or modify the Terms contained in these Terms of Use, including but not limited to any policy, guideline or rule of the Site, at any time and at its sole discretion. We will provide notice of these changes by posting the revised Terms to the Site and changing the "Last Revised" date at the top of the Terms, or by emailing users at their provided email addresses, or by any other means as determined by the Company. The decision of which notification form chosen shall be at the Company’s sole discretion. Using a particular form of notice in some instances does not obligate us to use the same form in other instances. Any changes or modifications will be effective at the instant that Company transmits the information to the users (e.g. via email) and publishes the revised Terms, after which they will be applied to all then current and subsequent uses of the Site. Your continued use of this Site acts as acceptance of such changes or modifications.

IF THE USER DOES NOT ACCEPT THESE TERMS OF USE, THE USER SHALL NOT ACCESS THIS SITE AND SHALL NOT USE ANY OF COMPANY’S SERVICES, PRODUCTS AND CONTENT.

1. DEFINITIONS

1.1. Capitalized terms used in these Terms of Use shall be interpreted in accordance with the definitions provided below:

1.1.1. Account: means an account registered by the User on the Platform.

1.1.2. Buyer: means the User who submits an Order to buy Virtual Currencies through the Platform.

1.1.3. Commission: means a fee charged by or on behalf of any third party (e.g. bank, non-bank financial institution, payment service provider, etc).

1.1.4. Deposit: means a Transaction involving transfer of Funds to the Account.

1.1.5. Funds: means Virtual Currency.

1.1.6. Order: means the User’s legally binding irrevocable instruction to buy or sell Virtual Currency certain conditions.

1.1.7. Platform: means an environment created by Company that allows Users to trade one type of Virtual Currency for another type of Virtual Currency (Crypto to Crypto) s via an online order matching platform that automatically, and according to pre-established criteria, matches Users’ trades with open orders from other Users

1.1.8. Seller: means the User who submits an Order to sell Virtual Currencies through the Platform.

1.1.9. Services: means all and any service provided by Company, as set out at 2.1.

1.1.10. Site: means the Company website at www.griffex.co

1.1.11. Storage: means Company’s storage service, which includes storing of balances from the abandoned Accounts or of no longer supported Virtual Currencies.

1.1.12. Transaction fee: means a fee which is payable to Company for each completed Transaction.

1.1.13. Transaction Price: means the total price paid by the Buyer in respect to each Transaction performed via the Service.

1.1.14. Transaction: means (i)transfer of Virtual Currencies by the User to his/her Account (“Deposit Transaction”); (ii)transfer of Virtual Currencies among the Users (“Trading Transaction”), (iii)withdrawal of Virtual Currencies from his/her Account (“Withdrawal Transaction”)

1.1.15. User: means a person or an entity that uses the Services, agrees to follow the Terms of Use and is a holder of an Account.

1.1.16. Virtual currency: means peer-to-peer decentralized digital representation of value also known and referred to as virtual financial assets, cryptographic tokens or digital tokens or cryptographic currency (e.g. bitcoins, ethers, etc.).

1.1.17. Where the context so admits words denoting the singular shall include the plural and vice versa.

2. ELIGIBILITY

2.1. By registering an Account, the User expressly represents and warrants that he/she:

  • follows the rules and laws in his/her country of residence and/or country from which he /she accesses this Site and Services;
  • has accepted these Terms of Use;
  • is at least 18 years old and has the right to accept these Terms of Use and participate in transactions involving Virtual Currencies;
  • is of sound mind capable of taking responsibility for their own actions;
  • is not a politically exposed person and does not have a relationship (e.g. relative, associate etc.) with a politically exposed person. If this statement is untrue or inaccurate, please contact Company on [email protected] in order to understand how to continue using the Services;
  • is not investing or using money through the platform that originated in any way through drug trafficking, abduction, terrorist activity or any other criminal activity that is unlawful or could be considered unlawful by any relevant authority; and is not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List, nor restricted or prohibited from engaging in any type of trading by the European Union, Financial Action Task Force as well as other administrative law enforcement agencies;
  • shall comply with all local regulative provisions, restrictions and law in their country of residence and that they have verified that their use of the Services does not violate any such laws or regulations of any jurisdiction that applies to them; and
  • Depending on the User’s place of residence, the User may not be able to use all the functions of the Site. It is the User’s responsibility to follow those rules and laws in his/her place of residence and/or place from which the User accesses this Site. At this time the following are the restricted countries: Hong Kong, Cuba, Iran, North Korea, Crimea, Sudan, Malaysia, Syria, USA [including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas)], Bangladesh, Bolivia, Ecuador, and Kyrgyzstan.

2.2. The User represents and warrants that he/she will only use the Platform to perform Transactions in accordance with the conditions set forth in these Terms and that they are duly authorised and have the capacity to enter into the Transactions on the Platform.

2.3. The User represents and warrants that Virtual Currencies Virtual Currency deposited to the Account belong to the User and are derived from legal sources and that all transactions initiated with your Account are for your own Account and not on behalf of any other person or entity2.4. The User represents and warrants than he/she will withdraw any Virtual Currency from his/her Account only to his /her wallets, otherwise Company does not hold any liability for the consequences of such withdrawal.

2.4. The User represents and warrants that all Transactions being carried out do not violate the rights of any third party or applicable laws.

3. THE SCOPE OF THE SERVICES

3.1. These Terms of Use cover all Services provided on our Platform which include allowing all Users of the Platform to trade Virtual Currencies with other each other, use of Storage Services and all services provided in connection with the Transactions, the use of Company’s Profile Copy Trading service, downloadable material from the Company website, real time information on currency conversion rates, tools for executing Transactions and any other content, services or features that Company may add in the future.

3.2. The User acknowledges and agrees that, when completing Trading Transactions, he/she is trading with other Users, and that Company acts only as an intermediary in such Transactions, not as the counterparty to any trade.

3.3. The Services are not regulated by the FCA and the Company is not a regulated financial services provider in the UK. Our Platform does not allow and will not allow trade of any Virtual Currencies or Cryptographic Tokens that are or might be deemed as securities in any jurisdiction in which we operate and which shall be immediately removed from our trading list should we become aware of such.

3.4 Specific provisions in respect of Copy-Portfolio Trading.

3.4.1 Company’s Copy-Portfolio Trading Services provide Users information in respect of Index Portfolios that bundle together Virtual Currencies on the basis of different strategies formed by the Company and which a User may elect to copy. By selecting the Copy-Portfolio Trading service, the User should consider all aspects and factors including, but not limited to, the risk nature of the copied Index Portfolio and its strategy objectives.

3.4.2. Company will be responsible to the User for executing all instructions generated by the Copy-Portfolio Trading services and reporting to the User on the resulting transactions via the User account.

3.4.3. The User acknowledges that the Company does not provide investment advice, nor does it provide any personalized investment recommendations and/or advice to the User on the merits of any investments or in respect of the composition of any Index Portfolio.

3.4.4. In making a decision to copy a specific Index Portfolio, the User acknowledges that they have considered their entire financial situation including financial commitments and you understand that using Company’s Copy-Portfolio Trading service is highly speculative and that the You could sustain significant losses. Please note that Company is unable to provide any guarantee as to the performance of any particular Index Portfolio, investment, account, or strategy. In using the Service, the User acknowledges that they have considered all risks associated with the Services and Copy-Portfolio Trading.

3.4.5. The User hereby authorises Company to pause, block, limit and/or withhold its Copy-Portfolio Trading services to the User at its sole and absolute discretion based on the User’s account activity and balances and . in accordance with its policies and procedures.

3.4.6. The User further authorises Company to execute any and all transactions undertaken by the Index Portfolio which the User chooses to follow using the Copy-Profile Trading Service. All transactions are done automatically once initiated by the User and do not require any prior consultation, consent or approval of ongoing activity/copied trades.

3.4.7. The User hereby confirms that they acknowledge that at any time, upon their sole discretion, they can stop, pause, restrict and/or limit any Copy-Portfolio Trading activity performed by you via the Site. The User remains, at all times, solely responsible for both monitoring and selecting and assessing: (a) the suitability of the copied Index Portfolio; and (b) the overall performance of the copied Index Portfolio.

3.4.8. The User acknowledges and agrees that the provision of Copy-Portfolio Trading services does not constitute investment advice by the Company. The User is using the Copy-Portfolio Trading services at their own risk and Company, its affiliates, employees, clients and agents will not be liable for any losses that you may sustain as a result of using such features. No copied Index Portfolio guarantees the future performance of the User’s account, or any specific level of performance or the success of any investment strategy. Investment strategies are subject to various market, currency, economic, political and business risks. Investment decisions may not be profitable and may result in the loss of your entire invested amount. Past performance is not a guarantee or prediction of future performance.

3.4.9. To the maximum extent permissible under the applicable law, neither the Company nor any of its affiliates will be liable for (a) any loss arising from adhering to the User’s written or oral instructions, (b) any loss that the User may suffer by reason of any decision made or other action taken by an Index Portfolio to be copied by the User; or (c) specifically any loss arising from any investment decision made or other action taken or omitted in good faith by any copied Index Portfolio,. Nothing in these Terms and Conditions will waive or limit any rights that the User may have under any applicable laws which may not be waived or limited.

4. THE USER’S RIGHTS AND RESPONSIBILITIES

4.1. The User has the right to enter and use the Site and the Services, as long as he/she agrees to and actually complies with the Terms of Use. By using the Site, the User agrees to accept and comply with the terms and conditions stated herein.

4.2. The User undertakes to read the entire Terms of Use carefully before using the Site or any of the services provided by Company.

4.3. The User undertakes to comply with any and all applicable laws and regulations related to the use of the Services.

4.4. The User undertakes to monitor all and any changes on his/her Account, including but not limited to the balance matters.

4.5. The User undertakes to immediately (i.e. right after the moment of discovery) inform Company about any unusual, suspicious, unclear or abnormal changes on his/her Account. In case of late informing or non-informing the User will be liable for the breach of the Terms of Use and Company will have the right to take any further steps accordingly, including but not limited to report to the relevant state authorities.

4.6. The User agrees that, whenever the Transaction is made, the Platform sends and receives the monetary sums and/or Virtual Currencies to/from the Buyer’s and the Seller’s Accounts opened in their name and on their behalf.

4.7. The User undertakes to notify Company immediately of any unauthorized use of his/her Account or password, or any other breach of security by email addressed to [email protected] Any User who violates the mentioned rules may be terminated, and thereafter held liable for any losses incurred by Company or any user of the Site.

4.8. The User undertakes not to use the Service to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, financing terrorist organizations, or malicious hacking.

4.9. The User is responsible for any and all damages caused and all liability actions brought against Company for infringement of any third party rights or violation of any applicable laws.

4.10. Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death or personal injury caused by their negligence, breach of the terms implied by operation of law or any other liability which may not be limited or excluded by law.

4.11. Users are solely responsible for determining whether any contemplated Transaction is appropriate for them based on their personal goals, financial status and risk willingness.

4.12. All added payment instruments to your Account, may it be a bank account, credit card, debit card, or others must be named after the Account holder. Any attempt otherwise will be considered as fraud.

5. COMPANY'S RIGHTS AND RESPONSIBILITIES

5.1. Company has the right to suspend the User’s Account and block all Virtual Currency therein in case of non-fulfilment or unduly fulfilment of the Terms of Use by the User.

5.2. Company undertakes to provide the Services with the utmost effort, due care and in accordance with these Terms of Use.

5.3. Company’s responsibility shall be limited to using reasonable technical efforts to ensure the receipt of the Virtual Currency transactions to a user who is not the Company User, Company responsibility shall be further limited to ensuring the transfer of the necessary technical data to the Virtual Currency network.

5.4. To the extent permitted by law, Company is not responsible for any damages, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is caused by a breach of the Terms of Use by Company.

5.5. Company is not responsible for any malfunction, breakdown, delay or interruption of the Internet connection or any reason why our site is unavailable at any given time.

5.6. In the case of fraud, Company undertakes to report all the necessary information, including names, addresses and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. The Users recognize that their account may be frozen at any time at the request of any competent authority investigating a fraud or any other illegal activity.

5.7. Nothing in these terms excludes or limits the responsibility of Company for fraud, death or personal injury caused by their negligence, breach of the terms implied by operation of the law or any other liability which may not be limited or excluded by law.

6. COMPANY REPRESENTATIONS AND WARRANTIES

6.1. Company shall provide the Services with reasonable care and skill and in accordance with these Terms of Use.

6.2. All buy and sell orders made on the Platform, will be managed in an anonymous manner so that Buyers and Sellers are not acquainted with each other. The Transaction Price is calculated on the basis of actual matched orders made by the Buyers and Sellers participating in the bidding process on the Platform combined with the applicable Transaction fees.

6.3. Company represents and warrants that once the orders to buy or sell Virtual Currencies match, such orders may not be cancelled or reversed. It holds all Virtual Currencies acquired by each User in his/her Account and on the respective User's behalf.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. All content on this Site is the property of Company and is protected by copyright, patent, trademark and any other applicable laws, unless otherwise specified hereby.

7.2. The trademarks, trade names, service marks and logos of Company and others used on the Site (hereinafter the “Trademarks”) are the property of Company and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, video and audio materials used on this Site belong to Company. The Trademarks and other content on the Site should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, no matter manual or automated. The use of any content from the Site on any other site or a networked computer environment for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, patent, trademark and any other applicable laws and could result in criminal or civil penalties.

8. THE USER VERIFICATION

8.1. Identification and verification procedures (also known as 'Know Your Customer' or 'KYC') are required for all the Transactions. If the User refuses to provide required documents and information under KYC, Company reserves the right to immediately terminate the Services provision to the User.

8.2. The User undertakes to provide Company with correct and relevant documents and personal information contained therein in accordance to the verification levels and requirements as published on the Site. In case the User provides counterfeit documents and false personal information, such behavior will be interpreted as a fraudulent activity.

8.3. The User hereby authorise Company to, directly or indirectly (through third parties), make any inquiries we consider it necessary to check the relevance and accuracy of the information provided for verification purposes.

9. ACCOUNT MAINTENANCE

9.1. The Site is for the User’s personal and non-commercial use only. Company is vigilant in maintaining the security of the Site and the Service. By registering with Company, the User agrees to provide Company with current, accurate and complete personal information as prompted by the registration process and to keep such information updated.

9.2. The User is allowed to register only one Account on the Platform. Thus, any additional Account may be suspended.

9.3. The User agrees that he/she will not use any Account other than their own or access the Account of any other User at any time, or assist others in obtaining unauthorized access.

9.4. Company reserves the right to recommend amount limits for the Account funding/withdrawal. Company could recommend daily, monthly and per one-transaction amount limits.

9.5. The User is responsible for maintaining the confidentiality of information on their Account, including, but not limited to their password, email, wallet address, wallet balance and of all activities including Transactions made via their Account. If there is any suspicious activity related to the User’s Account, Company may request additional information from the User, including authenticating documents and freeze the Account for the review time. The User is obligated to comply with these security requests or accept termination of their Account.

9.6. Creation or use of the Accounts without obtaining a prior express permission from Company will result in the immediate suspension of all respective Accounts, as well as all pending buy/sell orders. Any attempt to do so or to assist others (Users or other third parties), or distribution of instructions, software or tools for that purpose will result in termination of such Users’ Accounts. Termination is not an exclusive remedy for such a violation and Company may decide to take further action against the User.

9.7. In case if it has been more than six (6) month since the User signed in with his/her Account or made the Funds deposit, Company has the right to qualify this Account as abandoned. In that case Storage fee will be applied to such Account with seven (7) days prior email notification to the User. Company will charge the Storage fee set forth herein. Abandoned Accounts with zero balances shall be deactivated.

10. DEPOSIT AND WITHDRAWALS

10.1. In order to carry out a trade via the Platform,a User must deposit Funds to his Account by making a deposit instruction.

10.2. Subject to the restrictions and limits on deposits sets by the verification levels, where a Deposit instruction is received, the Company shall provide the User with a Destination Tag and or Wallet address to which, the User can make a Deposit Transaction from his external accounts or wallet.

10.3. User acknowledges and agrees that in case the destination tag or wallet address as provided by the Company to the User for the purpose of a Deposit Transaction is not specified or is incorrectly indicated by the User in his instructions, the User may lose the deposit or at least the processing speed of such requests will be made with low priority and the Company shall not be held liable or responsible for any loss or damage whatsoever as a result of any such error or omission made by the User.

10.4. User warrants that it owns and is fully responsible for any external account and or wallet that is used for the purposes of sending Virtual Currency deposited to the Platform. Should User receive a deposit to User Account that was not initiated by User, the Company must be inform by User at the first available opportunity after becoming aware of such deposit.

10.5. User shall be permitted to withdraw Virtual Currencies credited to his Account by making a withdrawal instruction via the Platform.

10.6. Subject to restrictions and limits on withdrawal amounts set by the verification levels of the Platform and provided that the balance of Funds in your Account is greater than any minimum balance requirements needed to satisfy any of your open Orders, you may transfer any amount of Virtual Currency, up to the total amount of Funds in your Account in excess of such minimum balance requirements, from your Account to an external account/wallet, less any fees charged by the Company for such transactions (as described in the Fee Schedule at the time of your request).

10.7. Where a withdrawal instruction is received, the Company shall withdraw Virtual Currency from the User’s account and carry out a transfer of the Virtual Currency to an external account/wallet of the User as provided on registration or subsequently agreed with the Company.

10.8. The User acknowledges and agrees that in case the destination tag or wallet address for the purpose of a Withdrawal Transaction is not specified, is incorrectly indicated by the User to the Company, the User may lose the withdrawal and the Company shall not be held liable or responsible for any loss or damage whatsoever as a result of any such error or omission made by the User.

10.9. You warrant that you own and are fully responsible for any external account and or wallet that you have notified to the Company for the purposes of receiving Virtual Currency withdrawn from the Platform.

11. ORDERS & TRANSACTIONS

11.1. The Platform allows the User to submit the Orders to buy or sell Virtual Currencies and to engage in CopyPortfolio Trading.

11.2. The User recognizes that the Order should only be submitted after careful consideration and the User understands and accepts consequences of its execution. The User agrees that as soon as the Order is executed, such transaction is irreversible and may not be cancelled. User are not able to predetermine a trade with a particular user or with a particular account. Transactions will be executed instantly upon the matching of the Buyer's and the Seller's Orders without prior notice to the Seller and the Buyer and will be considered to have taken place at the execution date and time. [Additionally, an order may be partially filled or may be filled by multiple matching orders.]

11.3. Minimum and maximum order amount vary for each trading pair and can be seen on the Trade Page when placing an Order.

11.4. The User acknowledges and agrees that due to the inherent nature of the Virtual Currency networks Deposit and Withdrawal Transaction of Virtual Currencies into/from their Account may take some time.

11.5. In case if the User discovers transaction activity, including but not limited to unknown deposits and withdrawals, on their Account that was not initiated by the User, the User shall immediately notify Company of this fact and follow the instructions sent by Company. Otherwise, Company reserves the right to freeze the Account until the end of investigation.

11.6. Minimum deposit amount for Ethereum (ETH) is [0.001], for other Virtual Currencies, such as Bitcoin (BTC),USDT, DAI, COSMOS, LIVEPEER minimum deposit amount is 0.0001BTC. If the amount is less than specified, the funds will not be credited to the User's Account.

12. RISK DISCLOSURE

12.1. The User acknowledges and is aware that the risk of loss in trading or holding Virtual Currencies can be substantial and it may result in loss of all the capital invested in a transaction. the price and liquidity of digital assets have been subject to extreme market swings in the past and may be subject to large fluctuations in the future, they are based on demand and supply of the market, are highly speculative and volatile and can be exposed to market manipulation.

12.2. Accordingly there is a high risk of loss associated with trading of Virtual Currencies and you should therefore carefully consider whether our Services and the use of our Platform to trade Virtual Currencies is suitable for you in light of your financial position. You should ensure you fully understand such risks before entering into this Agreement with us. This brief statement cannot, of course, disclose all the risks and other aspects associated with trades related to Virtual Currencies

13. STORAGE

13.1. The Storage fee is charged by Company for storing any Virtual Currency until assets are claimed back by the User or the Account goes to a zero balance.

13.2. The Storage fee is charged on a daily basis as follows:

BTCper day
BCHper day
ETHper day
LTCper day

13.3 The storage fee which was charged on the User’s account cannot be subject to the Refund.

13.4. In case if the User wants to claim his/her current amount of assets back it should be done via request to [email protected]. After Company receives such request it will send an appropriate instruction to the User.

13.5 Company holds the right to change the Storage fee, as well as the way of its charge off.

14. TRANSACTION FEE

14.1. The User agrees to pay Company the Transaction fee for each completed Transaction.

14.2. Prior to trading, the User must consider the Transaction fee rates published on the Fee Schedule page. However, Company reserves the right to change the Transaction fee rates from time to time, publish updates on the Fee Schedule page and in respect of other charges, as well as the charge procedure can be changed/reviewed unilaterally by Company from time to time and such changes shall become effective the moment they are posted on the Site..

14.3. The Transaction fee amount is automatically charged off in the currency indicated after symbol “/” in the trading pair after the relevant Transaction. Thus, for BTC/ETH the fee is charged in ETH; for ETH/BTC the fee is charged in BTC and shall be charged in according to the Company’s rounding policy for each Virtual Currency.

14.4. Minimum and maximum fees, as well as minimum and maximum order amount vary for each trading pair and can be seen on the Site trade pafe when placing an order.

14.5. For specific type of orders the Transaction fee may differ from those published on the 'Fee Schedule' page. Transaction fee rate shall be disclosed to a User before the order

15. ILLEGAL TRANSACTIONS

15.1. Company reserves the right to suspend or terminate your Company Account at any time if we reasonably believe to be required to do so by the law or in order to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime.

15.2. It is strictly forbidden to use the Account for any illegal purposes. Company will report any suspicious activity to the relevant law enforcement. 

15.3. The User shall ensure that they do not use the Services for the transactions relating to:

  • money laundering, terrorist financing, proliferation of weapons of mass destruction;
  • human trafficking;
  • any goods or services that are illegal or the promotion, offer or marketing of which is illegal or that are offered in connection with illegal, obscene or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organisations glorifying war or violating human dignity;
  • any goods or services, promotion, offer or marketing of which would violate copyrights, industrial property rights or other rights of any person;
  • archeological findings;
  • drugs, narcotics or hallucinogens;
  • weapons of any kind;
  • illegal gambling services;
  • Ponzi, pyramid or any other “get rich quick” schemes;
  • goods that are subject to any trade embargo;
  • media that is harmful to minors and violates laws and, in particular, the provision in respect of the protection of minors;
  • body parts or human remains;
  • protected animals or protected plants;
  • weapons or explosive materials; or
  • any other illegal goods, services or transactions.

16. ACCOUNT SECURITY

16.1.The User is responsible for maintaining the confidentiality of their Account’s credentials, including, but not limited to a password, email, wallet address, balance and of all activity including Transactions made through the Account.

16.2. Company personnel will never ask the User to disclose their password. Any message the User receives or website that he/she visits that asks for the password, other than the Company Site, should be reported to Company. If the User is in doubt whether a website is genuine, it is required to ensure the website is EV SSL compliant (Security Certificate Validation is shown in the address bar of a web browser).

16.3. It is advisable to change the User’s password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to the Account. Company also advises the User not to choose a password that is easily guessed from information someone might know or gather about the User or a password that has a meaning. The User must never allow anyone to access his/her Account or watch the User accessing his/her Account.

16.4. If the User has any security concerns about his/her Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorization or otherwise compromised, the User is advised to change the password. The User must contact Support Service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorized use of the Account, login details, password or other security features. Any undue delay in notifying Company may not only affect the security of the Account, but may result in the User being liable for any losses as a result. If the User suspects that someone else accessed his/her Account, the User should also contact an appropriate government agency and report the incident.

16.5. The User must take reasonable care to ensure that his/her e-mail account(s) are secure and only accessed by the User, as his/her e-mail address may be used to reset passwords or to communicate with the User about the security of the Account. Company cannot be liable for the breach of an e-mail account resulting an unauthorized Transaction to be executed with proper confirmation. In case any of the e-mail addresses registered with the User’s Accounts are compromised, the User should without undue delay after becoming aware of this contact Support Service and also contact his/her e-mail service provider.

16.6. Irrespective of whether the User is using a public, a shared or his/her own computer to access the Account, the User must always ensure that his/her login details are not stored by the browser, cached or otherwise recorded. The User should never use any functionality that allows login details or passwords to be stored by the computer he/she is using.

16.7. Additional products or services the User uses may have additional security requirements and the User must familiarize with those as notified to him/her.

16.8. Two-factor authentication must be enabled in order to make any Withdrawal Transactions.

TERMINATION OF THE TERMS OF USE

17.1. The User may terminate the Terms of Use and close their Account at any time, following settlement of any pending transactions. 

17.2.Once the account is closed/withdrawn, all remaining Funds (which includes charges and liabilities owed to the Company) on the Account will be payable immediately to the Company. Upon payment of all outstanding charges to the Company (if any), the user will have 5 working days to withdraw all funds from the account. 

17.3.The User also agrees that Company may, by giving notice, at its sole discretion terminate his/her access to the Site and to his/her Account, including without limitation, our right to: limit, suspend or terminate the service and the Users' Accounts, prohibit access to the Site and its content, services and tools, delay or remove hosted content and take technical and legal steps to keep the Users off the Site if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of these Terms. 

17.4.Additionally, we may, in appropriate circumstances and at our discretion, freeze, suspend or terminate Accounts of Users for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or another User's account or providing assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Use, (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties, or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by Company, acting at its sole discretion. In the event that a User Account is terminated, suspended/closed for any of the above reasons, the Company shall maintain full custody of the Funds and user data/information which may be turned over to the relevant authorities.

17.5. Company also reserves the right to close or withdraw unconfirmed Accounts or Accounts that have been inactive for a period of six (6) months or more and/or to modify or discontinue our Site or Service. The User agrees that Company will not be liable to them or to any third party for termination of their Account or access to the Site.



17.6. The freeze or suspension of the Account shall not affect the payment of the Transaction fees due for past Transactions. Upon termination, the User shall provide details of a an external account or wallet to allow the transfer of any funds held in his/her Account. Company shall transfer the funds as soon as possible following the User's request in the time frames specified by Company.

SERVICES AVAILABILITY

18.1. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied. We do not offer any form of warranty with regards to the Service’s stability, accuracy and reliability of the technology. The Platform serves merely as a market place for where users can obtain information related to Virtual Currencies and conduct Transactions. Company will use reasonable endeavours to ensure We cannot control the quality, security or legality of the Virtual Currencies involved in any Trading Transaction, legitimacy or correctness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated risks, legal status and validity of any transaction information and investment decisions prior to your use of the Platform. 18.2. Company will strive to keep the Site up and running; however, all online services suffer from occasional disruptions and outages and in no event shall the Company be liable or responsible for any disruption, errors or omissions in the Platform; any failures, delays or interruptions in the Platform or in delivery of any Order; any losses or damages arising from the use of the Platform.Thus, Company does not provide any guarantees that access to the Site will not be interrupted or that there will be no delays, failures, errors, omissions or loss of transmitted information.

18.2. Company will use reasonable endeavours to ensure that the User can normally access the Site in accordance with the Terms of Use. Company may suspend use of the Site for maintenance and will make reasonable efforts to give the User a notice. The User acknowledges that this may not be possible in an emergency.

MOBILE APPLICATIONS

Company may provide mobile applications (“mobile apps”), which can be used to get an access to the Account. The use of these mobile apps is the subject to these Terms of Use.

FINANCIAL OR LEGAL ADVICE

20.1.Company does not provide any financial, investment or legal advice in connection with the Services provided. Company may provide information on the price, range, volatility of Virtual Currencies and events that have affected the price of Virtual Currencies, but it should not be considered as an investment or financial advice in any form or manner and should not be construed as such. 

20.2.The Company may in its sole and absolute discretion from time to time provide information to the User on practical aspects of dealing between Virtual currency. Notwithstanding any such information provided by Company, the User acknowledges and agrees that it enters into each Order at his/her own free will without reliance on any information provided by the Company and that such Order is at the User’s own risk. The User shall not be entitled to rely on the Company for advice on the timing or terms of any Order. 

20.3.Any decision to buy or sell Virtual Currencies is the User’s decision and Company will not be liable for any loss suffered.

TAXATION

21.1. The User undertakes to pay all his/her taxes and duties, which can be resulted from the use of Company Services and should be paid according to the User’s state of residence regulations.

21.2. Company is not responsible for any violation made by the User due to his/her obligation to hyvgftrgftr5calculate and pay taxes and duties.

NOTICES AND COMMUNICATION

22.1. Company reserves the right to send notices to, and communicate with the User by any means of communication available to Company, considering the contact details provided by the User.

22.2. The User expressly agrees to receive any notices in electronic form and to be bound by them, if so is required by the Terms of Use.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Use shall be governed by and construed in accordance with the laws of England, unless otherwise expressly provided. All disputes and controversies arising out of or in connection with this website and these Terms of Use shall be submitted to the courts of England. If any portion of these Terms of Use shall be deemed invalid, void or for any reason unenforceable, such portion shall be deemed severable and shall not affect the validity and enforceability of any remaining portion.

LIMITATION OF LIABILITY

24.1THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY RESULTING DIRECTLY OR INDIRECTLY INCLUDING ANY LOSS CAUSED IN WHOLE OR PART BY ANY INACCURACIES OR INCOMPLETENESS, DELAYS, INTERRUPTIONS, ERRORS OR OMISSIONS, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM THE NEGLIGENCE OF THE COMPANY OR CONTINGENCIES BEYOND THEIR CONTROL IN PROCURING, COMPILING, INTERPRETING, COMPUTING, REPORTING, OR DELIVERING COINEX, THE SERVICES THEREON OR THE INFORMATION THEREIN. IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON, OR IN CONNECTION WITH YOUR USE OF COINEX, THE SERVICES THEREON OR THE INFORMATION THEREIN.

24.2. IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY LOSS OR INJURY THAT MAY RESULT FROM (I) FROM YOUR USE OF ANY SERVICES PROVIDED BY THE PLATFORM (II) BY ANY INACCURACIES OR INCOMPLETENESS, DELAYS, INTERRUPTIONS, ERRORS OR OMISSIONS, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM THE NEGLIGENCE OF THE COMPANY OR CONTINGENCIES BEYOND THEIR CONTROL IN PROCURING, COMPILING, INTERPRETING, COMPUTING, REPORTING, OR DELIVERING THE SERVICES THEREON OR THE INFORMATION AND CONTENT OF THIS SITE, AND OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IN ADDITION, THE USER SPECIFICALLY ACKNOWLEDGES AND AGREES THAT IN NO EVENT SHALL COMPANY’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE PARTICULAR SERVICES THAT ARE THE SUBJECT OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

INDEMNITY

The User agrees to protect, defend, indemnify and hold harmless Company and its officers, directors, employees, agents and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Company directly or indirectly arising from (i) the User’s use of and access to this Site or the Services found at this Site; (ii) the User’s violation of any provision of the Terms of Use or the policies or agreements which are incorporated herein; and/or (iii) the User’s violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of the Terms of Use or the User’s use of this Site or the Services found on this Site.

MODIFICATIONS AND AMENDMENTS

Company reserves the right to amend or modify any portion of these Terms of Use at any time by publishing the revised version of the Terms of Use on the Site. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Services after the publishing of the revised Terms of Use and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the Services and close the Account. The User agrees that Company shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use.

FORCE MAJEURE

If Company is unable to perform the Services outlined in the Terms of Use due to the factors beyond its control including but not limited to the event of Force Majeure, change of law or change in sanctions policy, Company will not have any responsibility to the User with respect to the Services provided hereunder and for a time period coincident with the event.

LINKS TO THIRD-PARTY WEBSITES

This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled by Company. Company assumes no responsibility for the content, terms and conditions, privacy policies or practices of any third-party websites. In addition, Company does not censor or edit the content of any third-party websites. By using this Site or the Services found at this Site, you expressly release Company from any and all liability arising from the User's use of any third-party website. Accordingly, Company encourages the User to be aware when the User leaves this Site or the Services found at this Site and to review the terms and conditions, privacy policies and other governing documents of any other website that you may visit.